higher education

Want Students Focused on the Pursuit of Knowledge? Stop Making Them Chase Information.

Too often, the words “knowledge” and “information” are used interchangeably, despite the fact that they mean two very different things. In most situations, the distinction is so nuanced that we never give it a second thought. But in the context of education—and higher education in particular—it’s a semantic misstep that can lead to students spending time in the pursuit of the wrong thing.

To Better Advise Students, Colleges Must Get Past the ‘Quick-Fix’ Metrics Solution

My day normally starts at the breakfast table with a cup of coffee in one hand, my cat circling the table below, and a laptop in front of me—all subjects vying for my morning attention. This is also the time when I catch up on updates in the world of higher education, and specifically around my profession of academic advising.

New Report Sheds Light on Higher Ed’s Innovation Challenges

A new report surveying academic administrators released Wednesday by the Online Learning Consortium and Learning House sheds some insight on innovation challenges at higher education institutions.

Transcription and Accessibility—New Partnerships from Microsoft and Amazon

On the heels of one another, two tech titans recently announced higher-education partnerships that leverage transcription technology to make educational materials more accessible to a broader swath of learners.

Can a ‘Family of Bots' Reshape College Teaching?

Can college students tell the difference between a human teaching assistant and a chatbot? A Georgia Tech computer scientist has been pursuing that question for several years. And the answer has profound implications for the future of college teaching.

Do Online Courses Really Save Money? A New Study Explores ROI for Colleges and Students

Many college leaders have looked to online course delivery as a way to reach more students at a reduced cost, in hopes of increasing access to higher education. But so far questions remain about whether high-quality online programs can be delivered for less cost than traditional classes.

Unlocking the ‘Black Box’ of College Outcomes

Consumers today have access to thousands of reviews and copious amounts of data on just about every item they purchase (even the seemingly insignificant, like a $20 HDMI cable). But when it comes to making what, for most, will be one of the largest investments in their lifetime, prospective college students have precious little information that could guide their decision-making process.

Can AI Help Students—and Colleges—Determine the Best Fit?

Whether you call it “right fit,” “best fit” or good fit, the concept of an institution being a suitable match for a student’s needs—be they social or academic—is probably one you’ve read about or discussed in the classroom or at the dinner table. It’s a concept universities and applicants alike are paying close attention to, as it relates directly to student success.

Leveraging Advising Technologies to Address Achievement Gaps

Despite decades of well-intended reforms, achievement gaps across racial, socioeconomic and academic lines continue to persist in higher education. Underrepresented students are more likely to attend broad-access institutions with lower graduation rates compared to top-tier institutions, and they are generally less likely to transfer or complete a certificate or degree.

Bridging the Gaps: Connecting Student Services to Promote Student Success

I’m sure you’ve gone through this process before: You dial the number to customer service, answer some questions from an automated machine and get placed on hold for the next available agent. Once you finally get connected with a representative, they ask you the same questions again, listen as you explain your reason for calling, only to transfer your call elsewhere and repeat. Being given the runaround when we need an answer is not ideal. And though this process is more often than not unintentional, it can reflect a lack of knowledge, training or communication processes.

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